Get Answers to Commonly Asked NTC and NRC Questions

Background

Our operation specialist discovered our support site's internal search was behaving erratically when users searched content. While we were waiting for engineering teams to prioritize the work, I created a landing page as a workaround.

Approach

Since the content was viewed overwhelmingly on mobile devices (~85%), I had to balance linking to all content but avoiding excessive scroll. Article links were placed into drop-down sections under shared topics to ensure users found their topic. Each section features links to brand assets to learn more and download the NTC and NRC App.